Frequently asked questions

How do I place an order?

Simply click on the “Add to Cart” button under or on the side of the product you are viewing and then click on “Checkout”. Then, fill in your name, email address, delivery address, choose your mode of transport and click on “Next” to enter you payment details; after that, click on “Confirm” and the page will be redirected to a secure payment gateway. Follow the instructions until you reach a screen confirming that your order has been placed.

When will my order be shipped?

If we receive your order before 4 pm from Monday to Friday, we’ll ship it the same day. Should your order arrive after this time or on a holiday, we’ll ship the next working day.

When I receive my order? How much does shipping cost?

Please find below a chart with delivery charges and approximate delivery times depending on your delivery destination:

DESTINATION	SERVICE	TRANSIT TIME	SHIPPING CHARGES	SHIPPING OVER €30
Mainland Spain & Baleares	NORMAL	3 TO 4 WORKING DAYS	€ 3,99	FREE
Mainland Spain & Baleares	EXPRESS	1 WORKING DAY	€ 5,99	€ 2,99
Canary Islands / Ceuta / Melilla	NORMAL	5 TO 7 WORKING DAYS	€ 5,99	€ 2,99
Portugal (excluding Azores & Madeira)	NORMAL	3 TO 4 WORKING DAYS	€ 3,99	FREE
Portugal (excluding Azores & Madeira)	EXPRESS	1 WORKING DAY	€ 5,99	€ 2,99
Rest of European Countries	NORMAL	5 TO 7 WORKING DAYS	€ 5,99	FREE
Rest of European Countries	EXPRESS	2 TO 3 WORKING DAYS	€ 9,99	€ 4,99
International (outside Europe)	NORMAL	DEPENDS ON DESTINATION

*If your order is time sensitive, please note that transit times are estimated and, even though unlikely, delays sometime occur.
**Please note that we cannot deliver orders on Saturdays, Sundays or local holidays.

Can I track my order?

Absolutely. The minute your order is shipped we’ll send you an email with a tracking number and the link of the website of the shipping company.

What happens to items in my Wish List?

We’ve set up a Wish List facility so you can keep track of items you’d like to order at a later date. Please bear in mind that until you actually place your order, the items in your Wish List are subject to availability.

I’ve seen something I like but it’s out of stock. How will I know when it’s back in?

Just fill in your email on the page of the product you’re looking at and click on “Notify me when available.” The minute it’s back in stock, you’ll receive an email notifying you.

Do you offer gift packaging?

Yes we do. On the checkout page, tick the “I’d like to have my order gift wrapped” button and for a nominal charge of € 2, we’ll make sure your gift is dressed to impress. You can even add a personalized message to the same.

Can I send a gift directly to the recipient?

Yes, of course. Just type in the recipient’s name and address and let us know that the item is a gift so we don’t include the invoice in the package.

What if I’m not around when the delivery company tries to deliver my order?

No problem. They’ll leave you a note with a tracking number and their contact details. Please coordinate with them so they can deliver at a time that’s convenient with you.

Do you ship outside Europe?

Yes. It’s a bit more expensive, depending on where you are located, and you may have to pay local taxes when you order arrives, but, other than that, we don’t see why not. Please note that you’ll have to place your order by email, as we need to figure out what postage charges to invoice you.

How much do I have to order to qualify for free shipping?

All orders over € 30 qualify for free standard shipping anywhere within Europe (islands and enclaves excluded.)

What payment methods do you accept?

At the moment we only accept payment via credit card or bank transfer.

Our site is secured with an SSL certificate to protect your personal information. You enter your credit card details directly in the secure page of the bank’s payment gateway.

If you choose to pay by bank transfer, you’ll be redirected to a page with our bank details. Kindly include your order number in the transfer details so we’ll know it’s you. Once we have received your payment in our account, we’ll proceed to ship.

I’ve added an item to the cart, does that guarantee that I have the item?

All items are subject to availability until the order process is complete. If we have accepted your order, that means we have the item(s) in stock. Nevertheless, in the off chance that we have made a mistake and cannot deliver what you ordered, we will inform you immediately and proceed with a full refund of your payment.

This rarely happens as we do all we can to ensure that our inventory levels are accurate and up to date.

Can I modify/cancel my order?

You can modify or cancel your order only before it’s been shipped. In that case, send us an email at info@aritzi.com to make any last minute changes.

How do I contact you?

You can modify or cancel your order only before it’s been shipped. In that case, send us an email at info@aritzi.com to make any last minute changes.
i)By sending us an email directly to info@aritzi.com.
ii) By filling in the form on the contact us page

How do I set up an account with you?

Click on the New Customer Registration link and just fill in your email, a password of your choice, your address and your telephone number and that’s it. We’ll send you an email with a reminder of your account details for future reference.

What do I do if I forget the password to my account?

Click on the Forgot Password link, fill in your email address and click on “Forgot Password”. You’ll receive an email with a link asking your to confirm that you want to reset your password, click on it, and immediately, you’ll receive another email with your new password.

What is your returns policy?

If you’re unhappy with what you’ve bought you can return the same within 15 days of receiving it. Just send us an email to info@aritzi.com with your order number and reference of the item(s) you’d like to return.
It would be of great help to us to know why you’re returning what you’ve bought to help us do better next time.
Please note that a return is possible only if the item(s) are brand new, unused and in the original packaging.

How and where do I ship my returns?

Once we have received your email requesting a return, we’ll respond with the address where you can send the same. The best way to ship would be by registered post so it can be tracked. Please note that we do, not cover shipping charges of delivery and returns. As soon as your package arrives, we’ll inform you and proceed to refund the value of the item(s) back to your credit card.

Do you supply my personal information to third parties?

We are in full compliance of data protection laws and only share your contact details with the shipping company that delivers your order.
Aritzi is a successful business model. We don’t sell your information to make money.

How can I subscribe to/unsubscribe from your newsletter?

By subscribing to our newsletter, you’re kept aware of new products, special offers and other information that may be relevant to you. Scroll to the bottom of any page on our website and fill in your email address to subscribe. You’ll receive an email with a link you’ll have to click on to confirm it’s really you.
If you no longer want to stay subscribed, you can simply click on the “Unsubscribe” link at the bottom of any newsletter you may have received. Alternatively, send us an email to info@aritzi.com and we’ll do the needful.